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Sunday, August 7, 2011

A strike? Oh, No! What impact will this have on Verizon's legendary customer service?

It'll improve because during the interminably long hold times, more customers will solve the problem on their own, rather than be given the wrong answer.
"Forty-five thousand Verizon workers from Massachusetts to Washington, D.C., are on the picket line Sunday as labour contract talks fizzled. More than a fifth of the wireless giant's work force has gone on strike as contract negotiations for the wireline division broke down last night."


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